Frequently Asked Questions
Our Naturo range is currently available for delivery throughout Mainland UK, Northern Ireland, and Ireland. Unfortunately, zonal charges apply to items going to the Scottish Highlands and Islands. This is dependent on the number of boxes and the weight of each box. For International Order deliveries and further queries please email us directly at firstname.lastname@example.org
Delivery is free on orders over £29/€30. For orders this amount or below there is a £5.50 delivery charge. Our online orders are delivered by DPD Ireland. Your tracking number can be used on their site at www.dpd.ie/tracking. Please note, your tracking number will not work on DPD UK. Please email us directly with any queries on international shipping charges at email@example.com
Our online orders are delivered by DPD Ireland. Your tracking number can be used on their site at www.dpd.ie/tracking. Please note, your tracking number will not work on DPD UK.
This is due to our extremely fast turnaround time you are unable to amend or cancel your order once it has been placed. This allows us to pack orders as quickly as possible once received and be at your door within 3 working days.
To complete a purchase from our website, you can either check out as a Guest or Create an Account. The benefits to creating an account include getting 10% off your first order, being able to join our Subscribe & Save programme to receive 5% off every order, and being rewarded through our Pawsome Perks loyalty scheme.
Unfortunately, we do not currently offer a discount for bulk orders or a breeder’s programme. You can save money regularly by getting 5% with our Subscribe & Save service.
Absolutely! Just give us a call on 0800 433 4522 to speak to one of our colleagues who can process an order for you over the phone if you prefer this method of ordering. Please note you will still need an email address to complete phone orders.
We are sorry to hear your order has arrived damaged. Please contact us via email at firstname.lastname@example.org where one of our team will assist you.
We are sorry to hear you have received the incorrect product. Please contact us via email at email@example.com where one of our team will assist you.
Due to the quick turnaround of our online ordering service, wrong orders cannot always be accommodated. Please contact us via email at firstname.lastname@example.org where one of our team will check if we are able to correct your order before it departs our warehouse.
We are able to provide a quote for delivery outside our normal delivery area of UK, NI, and ROI. Please get in touch with us at email@example.com and let us know which product you would like, the quantity, and the desired delivery address. We also have distributors worldwide if you prefer to purchase in person. We can let you know your nearest provider at the same email address.
We strive to care for the environment and all our packaging is made from 100% recycled materials. In terms of our finished products, our dry bags, plastic trays, cans, and cardboard sleeve are recyclable however, the foil lid currently cannot be recycled.
Unfortunately, we are not able to provide free samples of our products. However, our range is available in all major supermarkets and pet specialists across the UK in single pack formats for our Wet Dog and Cat Food. Alternatively, all flavours are available on our website with free shipping on all orders over £29/€30.
Health problems are more likely to develop on a low quality dog or cat food due to nutritional deficiencies. Feeding your pet a high quality food, such as Naturo, will help reduce that risk keeping your pet healthy throughout its life.
To switch from a different brand of pet food to Naturo, gradually introduce Naturo over a 3-7 day period. You should do this by increasing the amount of Naturo whilst reducing the amount of your pet's old diet at each mealtime until you are feeding only Naturo.
Naturo's natural dog and cat foods are made with 100% natural ingredients. This means we only use wholesome all natural ingredients. We ensure full traceability for our meats to the farm and we use no artificial colours, flavours or preservatives in our foods.
Naturo natural wet dog and cat food have a shelf life of 24 months. If you have a specific product query, please get in touch with us at firstname.lastname@example.org
Naturo's Wet Dog and Cat Food have a unique cooking process. Less cooking time is required, therefore, protecting the goodness of our ingredients. This process could be compared to steam cooking. This is how we keep all our food completely natural and preservative-free whilst maintaining a long shelf life.
We work closely with all our suppliers, and we keep a close eye on what ingredients we receive. If they do not meet our requirements, we simply will not accept them. The majority of our supply is locally sourced, where possible. All products used are fit for human consumption and can be traced back to the source.
As with humans, vegetables provide essential natural fibre to promote healthy digestion and boost energy levels. You can see the specific ingredient benefit for every fruit, vegetable, grain, and meat we use here.
Alongside our products all having a high meat content, they are also packed full of other ingredients that benefit your four-legged friend, as well as added vitamins and minerals. You can see our full Ingredient List here. The remainder of the product is made up of water, it makes the food juicier and naturally appealing for your pet and is also an excellent source of hydration.
Any uneaten food can be placed in a sealed container in the fridge and served the next day and up to 72 hours after opening if it is stored per packet instructions.
There might not be a need to freeze Naturo products as the refrigerated storage of the opened product is 72 hours. Therefore any uneaten food can be placed in a sealed container in the fridge and served the next day. However the products can be frozen, we would recommend defrosting them thoroughly before feeding to the pet, although we would not suggest freezing as it may reduce the quality/appearance of the product once thawed.
Naturo has a range of Grain Free Dog Food, and our Cat Food range is Grain Free as well. Our recipes containing rice are also Gluten Free as rice, in all forms, does not contain gluten.
Naturo is a cooked pet food It is gently steam cooked within the tray or can, and is best enjoyed by your pet when served at room temperature.
Naturo Pet Food can be warmed slightly in the microwave if desired.
Guidance for warming Naturo Natural Wet Dog Food:
Completely remove the foil lid from the tray, or remove the contents from the can, and microwave for 35–45 seconds, leaving to stand for 1 minute before serving. Check that the food is not too hot for your dog to eat. Do not reheat. Consume within 12 hours after heating.
Guidance for warming Naturo Natural Wet Cat Food.
Completely remove the foil and microwave for 25 seconds and leave to stand for 1 minute before serving. Check that the food is not too hot for your cat to eat. Do not reheat. Consume within 12 hours after heating.
Naturo is a natural Grain Free Cat Food. Our Cat Food also contains no artificial colours, flavours or preservatives and is 100% natural.
The choice is up to you entirely! The first time you need to consider is if your pet has any allergies to grain, gluten, or other ingredients. If your pet has an allergy to Grain, we recommend our Grain Free range however there are many benefits to our With Rice range as well.
There are no added sugars in the Naturo range. We use the best quality natural ingredients with no added colours, flavours or preservatives.
Please check the Naturo Feeding Guide to see the recommended daily amount.
All meats and fats in our natural pet food range come from animals fit for human consumption, which can be traced back to the source. We work closely with all our suppliers, with each delivery inspected before they are approved.
Kelp is a seaweed which provides a natural source of fibre and has concentrated sources of minerals, including potassium, calcium, magnesium, iron and iodine.
Taurine is important for cat's eyesight, heart function, bile formation, and reproduction.
We currently offer a low fat Wet Dog Food; Light Chicken with Rice and Vegetables. This has 40% less fat.
Naturo is a hypoallergenic, 100% natural dog and cat food. Our recipes are made with natural ingredients without artificial colours, flavourings, or preservatives. For these reasons, Naturo is a good choice if your dog or cat has a sensitive stomach. However, if your pet is allergic to a particular ingredient, specified by your vet, you should check the full list of ingredients of each product to before purchasing or feeding. Our Grain Free and Grain & Gluten Free ranges were made with allergy sensitive dogs in mind.
It is of course best to feed the best life stage diet possible, and our Puppy Food is better for the growing dog due to the increased protein we have in our Puppy recipe. We would expect no adverse consequence from the inadvertent use of a diet designed for an Adult dog. If there is any doubt about your pup being well, please contact your vet and have your dog examined for any signs of ill health. Better safe than sorry!
In our Puppy food, the protein is higher, and the vitamins and minerals added are also different from the Adult recipe to compensate for higher levels required for growing and developing dogs. If you wish to feed our Adult range to your puppy, we advise consulting your trusted vet first for their expert medical opinion.
Absolutely. The standard advice for weaning is to use a quality digestible food formulated for the early growth period, which in dogs is massively accelerated compared to that in babies. The Naturo Puppy food has all the growing pups need.
All Naturo Natural Pet Food products are classed as a complete food because they include all the vitamins and minerals your dog requires to be happy and healthy, including their teeth! This means you don’t have to add anything else to their meal for their teeth unless you prefer to do so.
Our kibble averages at 12mm, with a tolerance of 10-14mm. Because there is fresh meat inside the kibble and it is a natural product, so variance in size is expected. Our dry food is suitable for all adult dogs between 1-7 years old.
If your pet suffers from kidney disease, you should always consult and follow the advice of your trusted veterinarian. We have customers that use Naturo as a topper for their prescription food in order to increase the palatability for their pet, but they are doing so on the advice or approval of their vet. Always consult your veterinarian with any medical questions you have about your four-legged friend.
Pancreatitis in dogs can be a painful condition, especially in the period immediately after eating. It is believed that restricting the fat/oil content of the food minimises this post-prandial discomfort. There are fully balanced complete veterinary prescription diets specifically designed for dogs with pancreatitis, but not all dogs will take those readily. It is possible to achieve the low fat requirement using Naturo petfood by aiming for a fat/crude oil level of around 7%. This means diluting Naturo with further carbohydrates such as potato, rice, or pasta. A simple maths calculation will allow the determination of the amount of carbohydrate to add. For example, if the wet food crude fat/oil level is 14% then mixing in carbohydrates at 50:50 will create a safe level. However, you should always consult your veterinarian with any medical concerns you have.