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Subscription How-To: Swap My Subscription Products

Swapping your Naturo Subscription Products 

At Naturo, we completely understand how your pet’s appetite and diet changes over time. That’s why we’ve made our subscription service completely flexible to suit you, and your pet’s changing needs. 

In this blog we’re showing you exactly what you need to do, to make sure your Naturo subscription is on your terms, at all times. 

When Should You Swap Your Naturo Subscription Products? 

There are countless reasons why you may need to swap a subscription product, so we’ve made it easier than ever. No hassle, no waiting.  

Here are some reasons why a customer may want to swap a subscription product: 

  • You want to try a new recipe without committing to a one-off order 
  • Your pet’s appetite has changed – maybe they love a new flavour that isn’t on your current subscription 
  • You want a different mix of product – for example mixing wet and dry food 
  • You want to rotate flavours depending on the season or to keep meals interesting 
Hand holding a smartphone displaying the Naturo Pet Foods app on a light blue background Hand holding a smartphone displaying the Naturo Pet Foods app on a light blue background

Step 1

Log into your account

To begin, search www.naturopetfoods.com on your device and log into your Naturo account

Hand holding a smartphone displaying the Naturello app with a red arrow pointing to the 'Subscriptions' section. Hand holding a smartphone displaying the Naturello app with a red arrow pointing to the 'Subscriptions' section.

Step 2

Select subscriptions

On mobile, select the three lines icon on the top left of your screen, then select Subscriptions

On desktop, you will see the ‘Subscriptions’ button on the top of your screen

Hand holding a smartphone displaying the Naturo app on a light blue background Hand holding a smartphone displaying the Naturo app on a light blue background

Step 3

Select your desired product

If you have more than one product ona subscription, these will appear. Please select the subscription product you would like to change.

Hand holding a smartphone displaying a subscription app interface on a light blue background Hand holding a smartphone displaying a subscription app interface on a light blue background

Step 4

Scroll down and select Swap this for a different product

Hand holding a smartphone displaying a pet food ordering app on a light blue background Hand holding a smartphone displaying a pet food ordering app on a light blue background

Step 5

Choose your new subscription product

Search for your new subscription product and select ‘Add’

Hand holding a smartphone displaying a pet food ordering app with subscription options. Hand holding a smartphone displaying a pet food ordering app with subscription options.

Step 6

Choose your quantity and frequency

Once you have chosen to add this new product, you can amend the quantity and frequency to personalise your subscription

You can also choose to add your desired product as a one-time purchase. This means it will only be added to your next subscription order and then will automatically disappear from your subscription

This is perfect if you’d like to try a new product before committing to an ongoing subscription

Hand holding a smartphone displaying a pet food ordering app with a subscription option. Hand holding a smartphone displaying a pet food ordering app with a subscription option.

Step 7

Select ‘Add to Order’

Select ‘Add to Order’ and that’s it!  

You will receive confirmation at the bottom of your screen of the change.

What Happens After You Swap Products? 

Once you swap a subscription product, the product you have swapped out will no longer be on your subscription. Going forward, your new chosen product will be included in your future subscription orders, with the new quantity and frequency you have chosen. 

Having Difficulty? 

If you encounter issues when trying to skip your next subscription order, our Customer Service team is always happy to help! 

You can contact customer service by phone or email: 

📞 - 0800 433 4522  

📩 - customercare@naturopetfoods.com 

Note: our phone lines are open Monday-Friday from 9am-5pm and closed for lunch between 1pm-2pm. 

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