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Can I Amend Or Cancel My Order Once It Has Been Placed?

This is due to our extremely fast turnaround time you are unable to amend or cancel your order once it has been placed. This allows us to pack orders as quickly as possible once received.

Do I Have To Create An Account On Your Website To Purchase?

To complete a purchase from our website, you can either check out as a Guest or Create an Account. The benefits to creating an account include getting 10% off your first order, being able to join our Subscribe & Save programme to receive 5% off every order, and being rewarded through our Pawsome Perks loyalty scheme.

Only Part Of My Order Has Arrived

Your items may be packed into more than one box depending on the quantity and weight of goods ordered. While our couriers strives to deliver orders with multiple parcels at the same time, this cannot be guaranteed.

On occasions, they may have multiple drivers covering the same area on the same day. If one van is full, they may have to split orders over multiple vans.

They will always endeavor to deliver to the 3-4 day turnaround but there is a small possibility that one parcel may arrive on Day 3 and another parcel on Day 4. Please wait until day 3 before contacting Customer Services on customercare@naturopetfoods.com

I Have Ordered The Wrong Product, Do You Accept Returns?

Due to the quick turnaround of our online ordering service, wrong orders cannot always be accommodated. Please contact us via email at customercare@naturopetfoods.com where one of our team will check if we are able to correct your order before it departs our warehouse.

Do You Offer Any Discount For Bulk Orders?

Unfortunately, we do not currently offer a discount for bulk orders or a breeder’s programme. You can save money regularly by getting 5% with our Subscribe & Save service. 

Can I Order Over The Phone?

Absolutely! Just give us a call on 0800 433 4522 to speak to one of our colleagues who can process an order for you over the phone if you prefer this method of ordering. Please note you will still need an email address to complete phone orders.

What Is Two-Factor Authentification (2FA)?

Second Factor Authentication is an extra layer of security that most banks have introduced as an extra requirement used to make sure that people trying to gain access to an online account are who they say they are.

Text based authentication interacts directly with a user’s phone. The site sends the user a unique one-time passcode (OTP) via text message. A user must then enter the OTP back into the application before getting access. 

Do You Offer Free Samples?

Thank you for choosing Naturo for your pet, sampling may not always be possible however, if you are interested please contact us on customercare@naturopetfoods.com and our team will be in touch. 

Why Should I Change To Naturo From My Usual Lower Quality Brand?

Due to nutritional deficits in low-quality pet foods pets may be more likely to develop health problems. Feeding your pet a high-quality food, such as Naturo, will help reduce that risk keeping your pet healthy throughout its life.

How Can I Change My Pet Over To Naturo Natural Pet Food?

To switch from a different brand of pet food to Naturo, gradually introduce Naturo over a 3-7 day period. You should do this by increasing the amount of Naturo whilst reducing the amount of your pet's old diet at each mealtime until you are feeding only Naturo.

Should I Choose A Grain Free Or With Rice Product For My Dog?

The choice is up to you entirely! The first time you need to consider is if your pet has any allergies to grain, gluten, or other ingredients. If your pet has an allergy to Grain, we recommend our Grain Free range however there are many benefits to our With Rice range as well. 

How Much Naturo Natural Pet Food Should I Give My Dog/Cat?

Please check the Naturo Feeding Guide to see the recommended daily amount.

How Can Naturo's Natural Products Stay Fresh Without Adding Preservatives?

Naturo's Wet Dog and Cat Food have a unique cooking process. Less cooking time is required, therefore, protecting the goodness of our ingredients. This process could be compared to steam cooking. This is how we keep all our food completely natural and preservative-free whilst maintaining a long shelf life.

Where Do Your Ingredients Come From?

We work closely with all our suppliers,  and we keep a close eye on what ingredients we receive. If they do not meet our requirements, we simply will not accept them. The majority of our supply is locally sourced, where possible. All products used are fit for human consumption and can be traced back to the source. 

I See That Naturo Contains Vegetables In Its Natural Dog Food, How Does This Benefit My Dog?

As with humans, vegetables provide essential natural fibre to promote healthy digestion and boost energy levels. You can see the specific ingredient benefit for every fruit, vegetable, grain, and meat we use here.

If A Product Contains 60% Meat, What Else Is Included In Them?

Alongside our products all having a high meat content, they are also packed full of other ingredients that benefit your four-legged friend, as well as added vitamins and minerals. You can see our full ingredients list here. The remainder of the product is made up of water, it makes the food juicier and naturally appealing for your pet and is also an excellent source of hydration.

Is Naturo Natural Cat Food Grain Free?

Naturo is a natural Grain Free Cat Food. Our Cat Food also contains no artificial colours, flavours or preservatives and is 100% natural.

Can You Advise If There Are Any Added Sugars In Your Natural Pet Food

There are no added sugars in the Naturo range. We use the best quality natural ingredients with no added colours, flavours or preservatives.

I Am Worried About Some Ingredients And Where They Come From, Can You Confirm What Is Used In Your Natural Pet Foods

All meats and fats in our natural pet food range come from animals fit for human consumption, which can be traced back to the source. We work closely with all our suppliers, with each delivery inspected before they are approved.

What Are The Benefits Of Taurine In Naturo's Natural Cat Food?

Taurine is important for cat's eyesight, heart function, bile formation, and reproduction.