Why can I only redeem my points in GBP?

Although you can shop and checkout in different currencies, points are based on GBP currency. At checkout, you will see a dropdown with points redemption amounts in GBP, but these can be used for all orders, regardless of currency. When you choose a reward at checkout, the equivalent amount in your currency will be taken off your order.

Do my loyalty points expire?

Yes. Loyalty points will expire 12 months after they are earned, unless they are redeemed within that time.

When points are redeemed, they follow the ‘first in, first out’ rule - the first points earned will also be the first to get redeemed.

You’ll receive a reminder before points expire, and you can view your points balance and expiry dates at any time in your account.