Updating Your Subscription Details
Keeping your details up to date on your Naturo account ensures your pet’s deliveries arrive correctly, without delay. If you’ve moved house, changed your payment card, or want to update your contact details, you can amend this in your account in seconds.
When Should You Update Your Subscription Details?
As mentioned earlier, it’s so important to keep your details accurate, and update them as soon as anything changes to avoid disruption to your deliveries.
If there are any delays to updating information on your account such as delivery address or payment details, it could cause issues in your order generating and your pet getting their tasty delivery.
Step 1
Log into your account
To begin, search www.naturopetfoods.com on your device and log into your Naturo account
Step 2
Select View and Manage Order
Once you’re logged in,you’ll see your next order at the top of your screen. Select ‘View and Manage Order’ to amend your next order
Step 3
Select 'Account'
Scroll down, and select ‘Account’
Step 4
Choose the details you want to update
Here, you will be able to view your delivery address, your contact details and your payment methods. Just select which one you’d like to update and confirm your changes
What Happens After You Update Your Details?
Once you’ve updated your details, you don’t need to do anything further, all future deliveries will be adjusted to your new details, so you don’t need to worry!
Having Difficulty?
If you encounter issues when trying to skip your next subscription order, our Customer Service team is always happy to help!
You can contact customer service by phone or email:
📞 - 0800 433 4522
📩 - customercare@naturopetfoods.com
Note: our phone lines are open Monday-Friday from 9am-5pm and closed for lunch between 1pm-2pm.
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