Terms and conditions

Data Protection Statement

Any data collected for Loyalty & Rewards will be used solely by Naturo Pet Products Ltd. We will always treat your personal information with the utmost care and in accordance with data protection legislation. We will not share any of your data with third parties.

To continually strive to improve our customer's shopping experience we will analyse your purchase history to:

• Understand our customers’ buying habits to improve our service
• Contact you with personal and relevant offers and information about products and promotions of interest to you
• Provide you with information on any benefits you are eligible for as a member of the Loyalty & Rewards scheme

You can request for your details to be removed at any time in the following ways:

• Adjust your marketing preferences within your online account
• Click the ‘unsubscribe’ link in any email or text communication from us. We will then cease to send any further emails or texts.
• Respond to the address on postal communications indicating you wish to be removed from future marketing
• Email us at customercare@naturopetfoods.com
• Write to our Data Protection Manager at the following registered address: John Mackle (Moy) Ltd, 40 Corrigan Hill Road, Moy, Dungannon, Co. Tyrone, BT71 6SL.

Please see our full privacy policy here https://www.naturopetfoods.com/privacy-policy-cookie-restriction-mode

The Scheme

Loyalty & Rewards is issued by and remains the property of Naturo Pet Products Ltd which reserves the right, at any time without notice, to:
(a) terminate the scheme;
(b) decline to issue access to the scheme;
(c) withdraw or cancel the scheme, or to alter or amend the conditions of operation of the loyalty scheme;
(d) Products may be excluded from the scheme at the discretion of Naturo Pet Products Ltd;

All participants in the loyalty scheme must be a resident in the UK or Ireland and aged 18 years or over. Loyalty is not transferable and can only be used by the person to whom it is registered. Members may be removed from the scheme at any time at the discretion of Naturo Pet Products Ltd.  The Loyalty & Rewards loyalty scheme is only for personal and consumer use. Loyalty Points cannot be transferred, sold, pooled or in any way traded. Your online account cannot be used for corporate, business or trade orders.

Points

To collect points for a transaction, you must have an online Account and have opted into the Loyalty & Rewards scheme.  Failure to be logged into your online account at the time of the transaction will result in permanent loss of points for that transaction.

Points can be earned on any transaction amount. The following point’s ratios apply:

• 1 loyalty point for every £1 spent

Points can be redeemed against purchases online when a total of 200 points are achieved. 200 points has a redemption value of £2.00. Customers can use points for part payment of an order.

Points Expiration

• Naturo loyalty points will expire 12 months after the date they are earned, unless they are redeemed within that time.
• When points are redeemed, they follow the ‘first in, first out’ rule - the first points earned will also be the first to get redeemed.
• You’ll receive a reminder before points expire, and you can view your points balance and expiry dates at any time in your account dashboard.

Should you return or cancel a product and get a refund, Naturo Pet Products Ltd has the right to remove the awarded points from your account at any time. If you exchange a product, Naturo Pet Products Ltd has the right to amend points based on the value of the new item if the points values differ. If the exchanged item has a lower points value, Naturo Pet Products Ltd is entitled to remove the difference from your points balance.

30% off for new, first-time subscription customers only, with a maximum order spend of £250. Existing subscriptions and previously registered subscription customers ae not eligible for this offer.

30% first time subscription orders not available in conjunction with any other offer. Use of any discount code to complete new subscriptions will invalidate 30% off subscription offer.

30% discount not visible in the basket and will be automatically applied on the payment page.

Naturo Pet Products Ltd reserve the right to refuse or cancel orders at our sole discretion. If we do this, you will only be charged for orders that have been shipped to you.

‘Previously registered Subscription Customers’ refers to any combination of:

• A customer with a previous account at Naturopetfoods.com, Naturopetfoods.ie or Naturopetfoods.nl, that has previously used our subscription service.
• A delivery address, that has previously been used for our subscription service.
• A cardholder address, that previously been used for our subscription service.
• A household, who has previously made use of the Naturo Natural Pet Food subscription service.

All of the above do not qualify for this offer.

At our sole discretion, we may restrict orders that do not qualify, for any reason.

We reserve the right to put any user account(s) on hold and prevent outgoing deliveries, where we become aware of, or detect any abuse of the 30% off first time subscription discounted offer.

We reserve the right to deduct reward points earned, from any abuse of this, or any other offer.