Naturo Return and Refund Policy

At Naturo we are committed to giving you the best possible products, prices and services. Should any product purchased from be found to be faulty or damaged in transit, we will be pleased to arrange to either refund or replace the product. When claiming for damaged items, please ensure the damaged goods and packaging are kept in the condition they were in at delivery in case inspection is needed. Make sure to keep the package at the delivery address and do not return it to Naturo. Where a damage inspection is needed for perishable goods, please take and keep a photograph of the time of arrival for inspection. Damaged in transit returns should be notified to within 48 hours. Please supply us with the best before date and batch code number along with your order reference number when contacting us.

All other returns should be notified to within 14 days of delivery of the product.  All other product returns must be returned unopened and free from damage.  Return postage for all other returns will be the responsibility of the customer.