Welcome to our support portal
Frequently Asked Questions
Can I freeze Naturo once opened?
There might not be a need to freeze Naturo products as the refrigerated storage of the opened product is 72 hours. Therefore any uneaten food can be placed in a sealed container in the fridge and served the next day. However the products can be frozen, we would recommend defrosting them thoroughly before feeding to the pet, although we would not suggest freezing as it may reduce the quality/appearance of the product once thawed.Read more
Is Naturo suitable for dogs with pancreatitis?
Pancreatitis in dogs can be a painful condition, especially in the period immediately after eating. It is believed that restricting the fat/oil content of the food minimises this post-prandial discomfort. There are fully balanced complete veterinary prescription diets specifically designed for dogs with pancreatitis, but not all dogs will take those readily. It is possible to achieve the low fat requirement using Naturo petfood by aiming for a fat/crude oil level of around 7%. This means diluting the Naturo petfood with further carbohydrates such as potato, rice or pasta. A simple maths calculation will allow determination of amount of carbohydrate to add. For example if the wet food crude fat/oil level is 14% then mixing in carbohydrates at 50:50 will create a safe level.Read more
Which of your wet dog food would suit a diabetic dog?
There are no added sugars in the Naturo range. The key to stable diabetic management is to be consistent in quality and timing of feeding (according to the regimen recommended by your own vet).
A digestible quality diet like Naturo will make stabilisation easier and more robust long term. Some dogs can be very difficult to encourage appetite-wise, especially at specific times, so the extra palatability of any of the Naturo range should assist in that regard.
Occasional dogs need a specific diabetic-diet - you need check with your own vet whether your dog may be one of the minority.Read more
I have mistakenly given your adult dog food to my puppy. How this might affect a young dog?
It is of course best to feed the best life stage diet possible, and our puppy food is better for the growing dog.
We would expect no adverse consequence from the inadvertent use of a diet designed for a mature dog. If there is any doubt about your pup being well, please do have your vet examine for any signs of ill health. Better safe than sorry!Read more
Is Naturo puppy food suitable for weaning from mother?
Absolutely. The standard advice for weaning is to use a quality digestible food formulated for the early growth period, which in dogs is massively accelerated compared to that in babies. The Naturo Puppy food has all the growing pups need.Read more
Is Naturo Pet Food suitable for a dog or cat with kidney disease?
We are frequently asked to suggest a diet from our range to support dogs or cats with kidney disease. While there are several options, it is important to appreciate the main principles behind any dietary intervention for renal problems, in order to assist in choosing the best for any one individual.
Renal (kidney) disease is always well advanced before the veterinary blood/urine tests can detect it, so all cases, even so-called 'mild/early' cases, are already significantly compromised. Over the last 20 years vets have developed diets which are capable of tripling life expectancy for these patients! That is absolutely stunning and is the reason pet owners should work closely with their vet to tailor the diet to their own pet's condition.
The prescription diets which have been developed vary in their content and palatability but all have two main similarities: they are restricted in protein levels and they are very limited in the amount of phosphate delivered per meal. These two factors combine to give the tremendous results which can be achieved. It would be wrong of us to suggest therefore that any of our range should be first choice for any renal patient. The Naturo range is all very palatable and that is definitely a plus, so if a pet refuses to transition onto a specific prescription kidney diet then Naturo is a good second choice. If your pet refuses the vet diet, you can ask your vet for a phosphate binder, which can be added to Naturo to limit the level of phosphate absorbed. Your vet will be able to do blood tests to check it is effective and that the dose is correct for your pet. Frankly, we do not know exctly how effective such a compromise will be compared to the veterinary prescription tried-and-tested diets but needs must sometimes!
All kidney patients must have free access to clean water at all times and indeed some do better on wet foods rather than dried, simply because they maintain better hydration levels that way. Each pet will diiffer in thirst levels but most are thirstier than normal because of their illness. Quality of life and indeed life expectancy for renal patients is dramatically affected by nutrition, so please do keep an open channel of communication with your vet on these cases."
As always we recommend speaking to your vet for advice on special diets and to understand what is the right choice for your dog and their individual needs.Read more
Does Naturo use recyclable packaging?
We strive to care for the environment. The plastic trays and cardboard sleeve are recycvlable however, the foil lid cannot be recycled.Read more
Is Naturo's natural cat food Grain Free?
What are the benefits of Taurine in Naturo's natural cat food?
Naturo natural cat food recipes all contain added Taurine, important for cats’ eyesight, heart function, bile formation and reproduction.Read more