Free Delivery on orders over £29/€35 Mainland UK & Ireland Only
Delivery within 2 – 3 working days Fast & Reliable
Fast & Secure Payment All Major Debit & Credit Cards Accepted

Frequently Asked Questions

Frequently Asked Questions - FAQ

  1. Naturo is a natural pet food, what does this mean?
    Naturo's natural dog and cat foods are made with 100% natural ingredients. This means we only use wholesome all natural ingredients. We ensure full traceability for our meats to the farm and we use no artificial colours, flavours or preservatives in our foods.
  2. What is the shelf life of Naturo products
    Naturo natural wet dog and cat food have a shelf life of 24 months.
  3. How can Naturo's natural products stay fresh without adding preservatives
    Naturo wet food products have a unique cooking process.  Less cooking time is required, therefore, protecting the goodness of our ingredients.  This process could be compared to steam cooking. This is how we keep all our natural pet foods just that - completely natural and preservative free. 
  4. Are Naturo natural pet foods Gluten Free?
    Naturo natural dog and cat recipes are formulated to be gluten free.  Our grain free recipes are cereal and gluten free and our recipes containing rice are also gluten free as rice, in all forms, does not contain gluten.
  5. Is Naturo Pet Food Raw or Cooked?
    Naturo Natural Wet dog and cat food is a cooked rather than a raw pet food. It is gently steam cooked within the tray and is best enjoyed by your pet when served at room temperature but can be warmed slightly in the microwave on those cold winter days.Guidance for warming ... Read more
  6. How can I change my pet over to Naturo natural pet food?
    To switch from a different brand of pet food to Naturo's natural pet foods, gradually introduce Naturo over a 3-7 day period. You should do this by increasing the amount of Naturo whilst reducing the amount of your pet's old diet at each meal time until you are feeding only Naturo. ... Read more
  7. How much Naturo food should I give my dog?
    Please check the Naturo Feeding Guide to see the recommended daily amount for your dog.
  8. How much Naturo food should I give my cat?
    Please check the Naturo Feeding Guide to see the recommended daily amount for your cat.
  9. Can you advise if there are any added sugars in your natural pet food?
    There are no added sugars in the Naturo pet food range.  Naturo uses the best quality natural ingredients with no added colours, flavours or preservatives.
  10. I have been alarmed about what goes into pet food. I have read that fats from restaurants, left overs from slaughter houses and lots of cereals, all deemed inedible for human consumption go into dog and cat foods. Can you confirm what is used in your natu
    All of our meats and fats in our natural pet food ranges come from animals fit for human consumption, which can be traced back to the source.  We work closely with all our suppliers, which are inspected before they are approved.  
  11. I am currently feeding my pet a low quality food. Why should I change to Naturo's natural pet foods?
    Health problems are more likely to develop on a low quality dog or cat food due to nutritional deficiences. Feeding your pet a high quality food, such as Naturo, will help reduce that risk keeping your pet healthy throughout its life.
  12. Are Naturo natural petfoods suitable for dogs with sensitive stomachs?
    Naturo range of hypoallergenic natural dog and cat food are made with 100% natural ingredientswith no preservatives or artificial colours, therefore this food is a good choice for dogs with a sensitive stomach.  However if your dog is allergic to a particular ingredient, specified by your vet, you should check the full ... Read more
  13. I see that Naturo contains vegetables in its natural dog food. How does this benefit my dog?
    As with humans, vegetables provide essential natural fibre to promote healthy digestion and boost energy levels.
  14. I see kelp in your list of natural dog food ingredients. What is kelp and what are its benefit?
    Kelp is a seaweed which provides a natural source of fibre and has concentrated sources of minerals, including potassium, calcium, magnesium, iron and iodine.
  15. What are the benefits of Taurine in Naturo's natural cat food?
    Naturo natural cat food recipes all contain added Taurine, important for cats’ eyesight, heart function, bile formation and reproduction.
  16. Is Naturo's natural cat food Grain Free?
    Naturo is a natural Grain Free cat food. Grains can often cause allergies.  Naturo cat mousse also contains no artificial colours, flavours or preservatives and is 100% natural.
  17. Does Naturo use recyclable packaging?
    Yes we strive to care for the environment and all our natural dog and cat food packaging is 100% recyclable.
  18. What is your standard online order delivery service?
    Our Naturo natural pet food range is currently available for delivery throughout Mainland UK and Ireland. Unfortunately zonal charges apply to items going to the Scottish Highlands and Islands. This is dependent on the number of boxes and the weight of each box. For International Order deliveries and further queries please ... Read more
  19. What are your delivery costs?
    Delivery is Free to Mainland UK and Ireland on all orders over £29.  For orders £29 or below we apply a £5.50 delivery charge.  Please email us directly with any queries on international shipping charges by clicking here.