The current COVID-19 situation is ever changing, at super fast speed, which makes it difficult to plan and manage – but be assured we continue to review on a daily basis so we can continue to do what is right for our employees, customers and furry companions.
As a business we are taking precautionary and practical actions to help towards:
- keeping employees safe,
- continuing to make product to sell to our customers and
- reduce the likelihood of spreading the virus.
Currently the business is open and making product as usual. However, due to an increase in the number of orders we are receiving, it is taking us a little longer to get your favourite products to you. Currently deliveries are taking approx 6 days, in some harder to reach areas a little longer. We have increased the number of people packing your orders and we are working with our courier partners to get your order to you as quickly as possible.
Some of our employees are working from home to help keep us safe and help towards containing the virus. Please bear with us if it takes us a little longer to reply to your messages or return your phone calls. Be assured we will be in contact with you.
We will continue to monitor this unexpected situation daily and alert you as early as possible if we foresee any problems with getting product to you. Keep checking our website and social media channels for updates!
We are following guidelines from official government agencies – we urge you to follow the same advice and keep safe.