Help Center..

Search FAQs

Frequently Asked Questions - FAQs

What is your standard online order delivery service?

Our Naturo natural pet food range is currently available for delivery throughout Mainland UK and Ireland. Unfortunately zonal charges apply to items going to the Scottish Highlands and Islands. This is dependent on the number of boxes and the weight of each box. For International Order deliveries and further queries please email us directly to; enquiries@naturopetfoods.com

What are your delivery costs?

Delivery is Free to Mainland UK and Ireland on all orders over £29. For orders £29 or below we apply a £5.50 delivery charge. Our online orders are delivered by DPD Ireland. Your tracking number can be used on their site at www.dpd.ie/tracking. Please note, your tracking number will not work on DPD UK. Please email us directly with any queries on international shipping charges by clicking here.

Naturo is a natural pet food, what does this mean?

Naturo's natural dog and cat foods are made with 100% natural ingredients. This means we only use wholesome all natural ingredients. We ensure full traceability for our meats to the farm and we use no artificial colours, flavours or preservatives in our foods.

What is the shelf life of Naturo products?

Naturo natural wet dog and cat food have a shelf life of 24 months.

How can Naturo's natural products stay fresh without adding preservatives?

Naturo wet food products have a unique cooking process. Less cooking time is required, therefore, protecting the goodness of our ingredients. This process could be compared to steam cooking. This is how we keep all our natural pet foods just that - completely natural and preservative free.

Are Naturo natural pet foods Gluten free?

Naturo natural dog and cat recipes are formulated to be gluten free. Our grain free recipes are cereal and gluten free and our recipes containing rice are also gluten free as rice, in all forms, does not contain gluten.

Is Naturo Pet Food Raw or Cooked?

Naturo Natural Wet dog and cat food is a cooked rather than a raw pet food. It is gently steam cooked within the tray and is best enjoyed by your pet when served at room temperature but can be warmed slightly in the microwave on those cold winter days.Guidance for warming Naturo Natural Wet Dog FoodTo warm, completely remove the foil and microwave for 35 – 45 seconds and leave to stand for 1 minute before serving. Check that the food is not too hot for your dog to eat. Do not reheat. Consume within 12 hours after heating.Guidance for warming Naturo Natural Wet Cat FoodTo warm, completely remove the foil and microwave for 25 seconds and leave to stand for 1 minute before serving. Check that the food is not too hot for your cat to eat. Do not reheat. Consume within 12 hours after heating.

How can I change my pet over to Naturo Natural Pet Food?

To switch from a different brand of pet food to Naturo's natural pet foods, gradually introduce Naturo over a 3-7 day period. You should do this by increasing the amount of Naturo whilst reducing the amount of your pet's old diet at each meal time until you are feeding only Naturo.

How much Naturo Natural Pet Food should I give my dog?

Please check the Naturo Feeding Guide to see the recommended daily amount for your dog.

Can you advise if there are any added sugars in your natural pet food?

There are no added sugars in the Naturo pet food range. Naturo uses the best quality natural ingredients with no added colours, flavours or preservatives.